Help Center

Step-by-step guides for setting up your account, getting verified as a student, and more.

Account & Subscription

Everything related to signing in, switching emails, and verifying your status.

Free Pro

Get Free Pro Access as a Student

Verify your university email and unlock 1 year of WebGeno Professional — instant for recognized schools, manual document review for everyone else.

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Change Your Email Address

Switch the email on your account — for student verification, address updates, or anything else. Includes the both-inbox confirmation gotcha.

Read guide → Billing

Cancel Your Subscription

Stop Professional billing yourself in two minutes, and see what happens to your access, your cloud genograms, and the rest of the period you already paid for.

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Building Genograms

Guides for the canvas and genogram features.

Health Conditions

Add a Custom Health Condition

Chronic pain, long COVID, or any diagnosis not in the 64 built-in conditions: create your own with its color, pattern, and position, and use it exactly like a built-in one.

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Can’t find what you need?
Email support@psychologysmarttools.com and we’ll help you directly. Most queries get a response within one business day.